Policy

OUR POLICY

1. Shipping & Delivery

  • Coverage: We ship all over Egypt.

  • Timeframe: Delivery typically takes 4-7 days, depending on your location.

  • Free Shipping: Enjoy free shipping on all orders above 900 EGP.

  • Note: Please double-check your address and contact number before placing your order to ensure successful delivery.

2. Returns & Exchange

  • Window: Customers can return or exchange items within 3 days of receiving their order.

  • Company Error: If the return/exchange is due to an issue caused by the company, delivery fees are free.

  • Customer Request: If the issue is caused by the customer (e.g., change of mind), the customer is responsible for all delivery fees.

3. Cancellation

  • Orders can be canceled only if they have not been shipped yet.

4. Payment Methods

We accept the following payment options:

  1. Cash on Delivery (COD)

  2. online payments

5. Sizing Help

  • Size : There are size chart to help you choose the right size

  • Guidance: If you are unsure about your size, please contact our support team for personalized guidance.

6. Customer Support

For orders and general support, you can reach us via:

  • Instagram

  • WhatsApp 01027797335

  • Availability: Support is available 24/7.